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Refund and Returns Policy




If for any reason you are not 100% satisfied with your purchase within
14 days of receipt, you can make a request to return any item for an exchange  (less
the cost of ‘shipping and handling).

Returned items must have been unused, not engraved or
personalized, and in original condition. Gold items are reviewed by our quality assurance specialists. Any gold items damaged or
altered by a jeweler other than E&E jeweler consent cannot be returned.

For all returns, please request assistance by email or phone from our
customer service department to explain the reasons for your
request. Following your explanations, our customer service representatives
determine and validate eligibility for refunds and exchanges. The return
of packages without the prior approval of Customer Service could be refused,
interrupted or delayed.

Any item that has received return approval, must be returned in its
original (new) condition, unused and with the original tags
attached. Requests to return items due to quality issues, damage in
shipment, color, style or model, or size error must be accompanied by photos or
other evidence clearly showing the problem with the item received. We
reserve the right to charge shipping or handling charges on any items returned
for reasons other than those stated in this policy.


Contact Customer Service by email 




Non-returnable items include:

  • Special orders
  • Items that have been personalized or altered
  • Piercing category jewelry (Some earrings models are excluded)
  • Any item that is not in its original condition
  • Any item damaged or with missing parts
  • Reasons not due to our error

All gold items  must be with  invoice or proof of purchase.. It must be returned in the original packaging (as much as possible), within a maximum of 14 days after the delivery date for an exchange  to be eligible.


Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your financial institution may take additional time to transfer funds back into your account.

We will process  your refund within 15 business days of receiving the returned item at our store. All shipping return charges must be pre-paid. We do not accept cash on delivery returns. We also require that returned items are trackable and has shipping insurance to prevent loss. We don’t guarantee that we will receive your returned itemWe reserve the right to charge handling and shipping charges on all returned items.

Need help?

Contact us for questions related to refunds and returns.