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Last updated: December 01,2021
Free shipping on orders over $500 with in the New Zealand
If you have entered the wrong shipping address into your order, and your order has been placed, please contact our staff immediately at email@example.com – our staff ships out items within 48 hours, so if an item gets sent out to the wrong address supplied, we cannot recover those losses.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable
If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Carrier: In USA, all our goods are transit insured from sender to the delivery addressee. At our discreation we may ship your order by UPS / Fedex / USPS / DHL / BRINKS’. We will send you the tracking number on your phone number once your order has been shipped. Safe and secure delivery of goods is guaranteed. You will not be responsible for lost, misdelivered or misplaced items in transit. We have been shipping goods all over USA for the past 15 years now.
Shipping Time for Made to Order Items: Please see the product details for each product. The shipping time varies for each product. A Made to order product is a product that is not currently ready in stock, it will only be made for you once you place the order. The product page detail provides the approximate estimated date it will take for us to ship the item to you.
Order Status and Tracking Orders: After your order is shipped, you’ll receive a notification on your phone number with a tracking number and link, so you can check on your shipping status and know when to expect your order.
Delayed or Lost Orders: If your order has not been delivered to you by the expected delivery date, do call and/or email us and inform us so that we can do everything possible to expedite the process and get it delivered to you at the earliest possible, although orders normally get delivered in 15 ~ 25 business days from the date of Shipping. We cannot take responsibility for delays caused by the courier due to weather conditions / flight cancellations / temporary lockdown on transit route / Pandemic.
After COVID-19 pandemic , a few logistics delivery guys avoid close contact with the recipient hence, the shipment will be dropped in your mailbox / left at door front with prior intimation , it is responsibilty of the addressee to make sure they are available in person on the shipping address to collect the package. We are not responsbile for shipments stolen from Mailbox / Door front, also the recipients can hold the shipment at the logistics office and collect in person if they are out of town at the time of delivery
A parcel is considered lost if it is not delivered for more than 75 business days from the date of shipping for USA orders.
Incomplete Address: If your package is returned to us due to an incorrect or incomplete address, you must pay a re-delivery ; re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided is incomplete or incorrect or if the shipment is lost in return to sender. Kindly provide your correct House Number, Street Address, City and Zipcode without fail supported with a valid US issued Photo Identity proof matching the shipping address.
- By email: EandE.Jewelleries@gmail.com